Frequently asked questions

How can I make a reservation with Fenix Rental Car?

Renting a car from us is simple! You can book from our website or give us a call to make a reservation. Our user-friendly online booking system allows you to select your desired vehicle, dates, and location in just a few clicks.

What documents do I need to bring for the rental?

To rent a car, you'll typically need a valid driver's license, a credit card in your name for the security deposit, and proof of identification. Make sure to check our website or contact us directly for specific document requirements.

Are there any age restrictions for renting a car?

Generally, the minimum age to rent a car is 21 years old, but it may vary depending on your location and the type of vehicle. We also offer options for young drivers under 21, so feel free to reach out and discuss your requirements with us.

Can I add an additional driver to my rental?

Certainly! We understand that sharing the driving responsibilities can be convenient during long trips. You can easily add an additional driver to your rental agreement for a nominal fee.

What types of cars do you offer for rent?

We have a wide range of cars to suit your needs, including compact cars, sedans, SUVs, Vans and even luxury vehicles. Whether you're traveling solo or with a group, we have the perfect car to make your journey comfortable and enjoyable.

Do you offer competitive rental rates?

Absolutely! We understand the importance of affordable rates without compromising on quality. Our rental rates are highly competitive, and we also offer various discounts and special promotions throughout the year.

Do you provide insurance coverage?

Yes, we offer comprehensive insurance coverage options for your peace of mind. Our rental packages include basic insurance, and you can also choose to upgrade to additional coverage options based on your needs.

What happens if the car breaks down during my rental?

In the rare event of a breakdown, we provide 24/7 roadside assistance. Our dedicated support team will ensure that you receive prompt assistance and arrange for a replacement vehicle if needed.

Can I pick up the car at one location and return it to another?

Yes, we offer the flexibility of one-way rentals. You can pick up the car at one location and return it to another, making it convenient for your travel plans. Additional fees may apply, so please contact us for more information.

Is there a mileage limit on the rental?

We want you to enjoy your journey without worrying about mileage restrictions. That's why we offer unlimited mileage on most of our rentals, allowing you to explore to your heart's content.

Do you provide child seats or GPS navigation?

Yes, we offer child seats and GPS navigation systems as additional services. You can easily request them during the booking process, and our team will ensure they are ready for your rental.

What are your customer support hours?

Our customer support team is available during regular business hours to assist you with any inquiries, changes to your reservation, or emergencies. We strive to provide excellent service and ensure a smooth rental experience.

Can I modify or cancel my reservation?

We understand that plans can change, and we offer flexible reservation modifications and cancellation policies. Simply reach out to our customer support team, and they will be happy to assist you.

Do you offer long-term rental options?

Yes, we offer long-term rental options for extended periods, whether you need a car for a month or even longer. Our team can provide you with special rates and tailor a rental plan that suits your specific requirements.

What makes your car rental company stand out?

We take pride in our exceptional customer service, well-maintained vehicles, competitive rates, and hassle-free rental process. We go above and beyond to ensure your satisfaction and make your car rental experience a memorable one. Trust us to be your reliable partner on the road.